Jen did all the work our job was to relax and have fun. She was always available if we had any questions or were unsure of anything. Its obvious she enjoys her job and cares ger customers have a great experience. Thanks again Jen for all you did
I don’t even know where to start. Trying to come home from our honeymoon from Cancun to Calgary and WestJet changed gates twice but didn’t tell us of the second change. This left us missing our flight and stranded in Mexico. 7 people missed their flight in total. There was no help from anyone!! Mexico WestJet reps refused to help us, they were terrible. We were thankful just to get our luggage back. We waited on hold for 3 hours with WestJet with no answer. Sunwing was absolutely no help. Our travel agent was in Morocco and couldn’t help but left us in Jens hands. Jen spent SIX HOURS on the phone and computer on her Saturday trying to help us. Complete strangers to her and she saved us. She had two laptops going, on every avenue every different website looking for anything she could, on the phone with us entering our birth dates and info while we’re sitting at the airport trying to find us a cheaper flight home which turned into just ANY flight home. There were problems with multiple flights home to Canada so every flight was being snapped up fast. She got us a flight home the next evening and suggested (and once we agreed), Jen booked us a safe hotel at the airport as well so we were safe for the night. Jen went ABOVE and BEYOND for us today, I am actually shocked at how she stuck to it all day and did everything she possibly could for complete strangers. I maybe cried a little bit once she found us a flight. My husband and I can’t thank her enough for her thorough dedication to our emergency when no one else seemed to care, and will be sending something to her as a thank you. From the bottom of our hearts, THANK YOU from the Collin’s.
Just booked Jamaica with Jen. She was fabulous! She answered all our questions, booking was done quickly and she sent all paperwork right away. Will definitely book with her again. PS.. follow her page on Facebook for good deals!
I was referred to Jen by a friend who also had used her. I have always booked my own trips, but using Jen and HIPPO was a super easy and convenient experience. She was quick to reply to my endless questions, and we had a seamless booking. It’s nice to let someone else do all the work for once, all with no cost extra cost to us. Even her Facebook page has amazing deals that gets you into the planning mood! Will definitely use Jennifer for future trips. Don’t hesitate, book the trip with Jen!
Jen answered my first message to ask her for help very quick. Then sent me quotes right away. She answered any questions I had about the trip. She is very knowledgeable about booking vacations.